The team at MPM Property Pimpama are amazing and went above and beyond in a time of need, our rental property sold with the new owner wanting to move in within 60 days, MPM property team (Kristen) came to our rescue making the rental process beyond easy for us which we never thought was possible in this rental market, the team respond so quickly and are lovely to deal with! Thank you MPM property Pimpama!
Switching Rental Management to MPM was the best thing we have done. Our previous rental management company always seemed behind in following up important matters and we didn't feel that our best interests were being looked after so we came across to MPM after being very impressed with the initial check in call from them after we purchased the house and then courtesy calls to see how we were going every few months when they weren't even our managers. Our Manager Kylie Tannahill from the outset put our mind at ease and rectified the ongoing issues missed by the former managers. We hear from her regularly, keeping us informed about any issues with maintenance, tenants and negotiating leases and seeks our opinion as well as offering her own professional advice. Our rental house is part of our long term retirement plan so its wonderful to have it managed with minimum stress or input from us on a day to day basis. Kylie does that for us. We couldn't be more happy with our choice to have moved over to be managed by Kylie. Thank you so much.
MPM have been great. From the initial viewing through to getting approved of the property and moving in. Any maintenance is reviewed almost instantly and rectified. Their mannerisms and professionalism is above and beyond.
Thumbs up for Kylie. Renting through Kylie was a pleasant experience. She was on the ball and willing to help. As a first time renter she answered all my questions and concerns timeously. A pleasure to work with.
Outstanding Customer service Fantastic friendly staff who are very accommodating and very professional. Always respond in a timely manner and resolve any issues very quickly.
We have been with MPM for over 2 years and Kylie has always responded to any matters professionally and prompt. Great to have a agent we trust and not worry about our investment
Well communicated and positive feed backs sharing, and understanding information Responding to people promptly and following through on promises in a timely manner with reliability. During written correspondence, Language tone is very polite and formal without being "stuffy." This also applies to email correspondence while working and giving feedback with thoughtful and respectful manner.
Organised, professional and supportive rental experience. This was the first property I have ever moved into that didn't need to be thoroughly cleaned before moving in. That was a welcome start. The entry condition report was thorough and quite accurate too which saved a lot of time. The fact they use an app to store all information has already been so useful.